This is a Subscription Policy only for products which sales on https://stylemixthemes.com/. Subscription includes 12 months support and updates from your purchase date.
After 12 months, you have to upgrade your Subscription in order to get item updates and customer support.
Subscription Support is a service provided by StylemixThemes via ticket system at https://support.stylemixthemes.com/, documentations. All StylemixThemes products includes item support for 12 months from the purchase date. Support includes:
— Bug fixes
— Documentation
— Item updates
Please note, time taken to respond to your request can vary. If you are waiting for fix or an update, it may take several days (weeks) to properly fix, test, review and release. Our support can also take breaks from providing item support.
If you are experiencing a technical issue with the item, support may request access details to your website to provide accurate assistance.
Installation and Setup: Support doesn’t include item installation and setting up on the customer side. However, clear documentation provided for all items about installation and setup.
Customization: Subscription does not include services to modify or extend the item beyond the original features, style and functionality described on the product page.
Hosting, server environment, or software: We are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use our product.
StylemixThemes provides 14 days Money Back Guarantee only for sales on https://stylemixthemes.com/. During this period, you are free to get your money back in full if you are not satisfied for any reason with the whole range of services provided by our plugins.
Important: Please be sure you check out the demo and ask all the questions to know about the plugin features before purchase (you can use the ticket system at https://stylemix.net/ticket-form/).
