Hey, thanks for purchasing one of our premium files! If you’re having trouble getting setup, we’ll do our best to answer your queries as soon as possible. The bulk of our team is based in the UK (GMT) so please be aware of any time difference. Support covers getting setup, trouble using any features, and bug fixes. Regretfully we cannot provide support for modifications or 3rd party plugins.
looking pretty good
Hello there! Thanks for the compliment) If you would like to give us positive rating, you can do it here http://themeforest.net/downloads Regards, Olga
First my apologise for my English which is very bad.
I recently bought the theme " Bon appétit - Premium Restaurant WordPress Theme"
I followed the normal procedure to download the theme on my wordpress
However once the download is finished, instead of to have the possibility to activated my theme, there is on error message which appears
Please explain to me why this theme in particular does not work, while those bought by previously have been imported into my wordpress without any problem.
Hello there! Thanks for the purchase and sending your message here. Our specialist, Shakhnoz has already contacted to you via e-mail, please check out. Anyway feel free to contact with us if needed our assistance again. Kindly regards and best wishes, Olga
I purchased the Happy Child theme and having a lot of trouble navigating through simple tasks. Visual composer functionality seems to be buggy witha sticky drag and drop experience updating elements. I love the theme layout but have spent too much time replicating the demo (link below). Is there any way I can get a refund?
Hello there, dear Kyu! Thanks a lot for choosing our Theme and sorry for complications you have with Visual Composer plugin. We have integrated this plugin to the Theme, so you cannot set the website without it. As we can see from past experience, Visual Composer works differently at different servers. One of the solutions is editing the page without drag-and-drop, but through the copy pasting at the admin panel. If you still need our assistance in setting your website like our demo, please send us your admin panel access and our developers will fix it asap for you. Also we do not control refunds from Themeforest. If you really need it, just contact with Themeforest administration for that. Hope for understanding, Regards, Olga
I'm having trouble replicating the "About Us" element on the Happy Child" theme. Can someone please advise on how I would create this exact element (with a different background image)?
Pls click link to see the desired element from your demo:
Hello again there! You can add any elements at any page through "Edit page" at your wp-admin panel. Kind regards and best wishes, Olga
I'm thinking of purchasing a theme - do your themes include any encrypted or obfuscated code like some free themes or is it all readable?
Hello, dear Blane! Thanks a lot for the interest to our work. What Theme would you like to purchase? Kind regards, Olga
we have just bought your theme "FC Champion" on themeforrest today and I have tried to set up the Demo content but it doesn't worked as the Site looks broken now and the main part for us, the Shoppage is even empty. Can you help please?
(working for PXMedia)
Hello, dear Eric! Thanks a lot for the purchase and sending your message here. Please, watch the video manual for setting the demo here https://www.youtube.com/watch?v=2_vAzyYCjJ8 If you still need our assistance, just let me know and send also your wp-admin panel access and our developers will help you asap. Kindly regards and best wishes, Olga
I want to buy happychildwp template, I can change to this the images that are there? my page is about technology in children, want to take pictures of children with computers and tablets
Hello, dear Julian! Thanks for the interest to our work. You will get the Theme without any images from the demo. So you can out yours instead of placeholders. Kind regards and best wishes, Olga
Bought the theme and am unable to use the visual composer in a specific page. I spoke with the visual composer support, they told me that the problem is in the theme. Please help me.
link where the subject is intalled: http://leandroazevedo.com.br/institutomariatomasia/
link to the administration: http://leandroazevedo.com.br/institutomariatomasia/wp-admin
LICENSE CERTIFICATE: Envato Market Item
This document certifiés the purchase of:
ONE REGULAR LICENSE
the defined in the standard terms and conditions on Envato Market.
Licensor's Author Username: wpbakery
Licensee: Leandro Azevedo
For the item:
Visual Composer: Page Builder for WordPress
Item ID: 242431
Item Purchase Code: f0837ef3-a100-4a45-b5c0-753e17352afe
Purchase Date: 02.11.2015 01:04:41 UTC
For any queries related to this document or license please contact Help Team via https://help.market.envato.com
Envato Pty. Ltd. (ABN 11119159741)
PO Box 16122, Collins Street West, VIC 8007, Australia
==== THIS IS NOT A TAX RECEIPT OR INVOICE ====
Please help me!
Note: I'm having trouble registering me to send the support ticket.
Hello there, dear Rodrigo! Thanks a lot for choosing our Theme and your trust sending us your credentials. There are some unactivate plugins at your directory, not only the Visual Composer. Our developers will fix it asap and I will inform you at once. Kindly regards and best wishes, Olga
Do you have demo data for happychild scool theme ?
Hi there! Thanks for the interest to our Theme. Yes, we have democontents for each version of the Happy Child Theme: School, Kindergarten and Courses. Regards, Olga
How works parralax function in happychild theme ?
Hi again there! You can set the parralax effect at the row settings. Regards, Olga
I installed the champion soccer theme from envato and cannot load the plugins (ivan-visual-composer, js_composer, sportspress, ts-visual-composer-extend) without getting the White Screen of Death. I can install them, but cannot activate them. Please help.
Hello, dear Jonathan! Thanks a lot for the purchase and sending your message here. I cannot recognize the problem without your wp-admin panel access. Could you please, send us your login and pass for wp-admin panel and our Team would love to do all the best for you asap. Kind regards and best wishes, Olga
Hi I bought the theme, but there is a happychildkingergarten.xml file missing to complete the installation. could you help please?
Hi there! Thank you for the purchase. Could you please send us your admin panel access and our developers will help you asap. Kind regards and best wishes, Olga
Purchased Theme - Revive
Having a number of problems with functionality. Several pages not updating, several commands not operational, and a couple page templates cannot be uploaded to my site. Very unhappy!! Can I get a refund or exchange this theme for another?
Hi there, dear Wayne! So sorry about difficulties you have with our Theme. I would love to help you. Our team can make all the best for your website working properly for free. Let us have a look at your website, please, and help you asap. Any way you have ask for refund the Themeforest team. Just give us a little chance to improve your opinion about our work. Kindly regards and best wishes, Olga
I bought the theme, but not because of a broken download link. Please help because I bought a theme before register at ThemeForest. my skype sangtran.vie
Thanks for your contacts, our Specialist already has contacted with you. Regards, Olga
My homepage doesnt work. I dont have some functions in visual panel.
Thanks a lot for your trust, sending us your credentials. Our developers will fix the issue asap and I will onform you at once. Kind regards, Olga
I warmly welcome,
Sorry for my English. I bought a template HappyChild - Kindergarten at ThemeForest. After installing the plug-in can not turn on the admin dashboard.
Hi again there, dear Michal! Please, feed me back asap with your admin panel access. Regards, Olga
Is the Bon Appetit theme WooCommerce compatible?
Hi, dear Geno! Yes, you can install the WooCommerce at your website, but it was not considered by our developers and the shop will not be stylized for our Theme. It will be the standard WooCommerce shop. Kind regards and best wishes, Olga
Hello I have bought your theme Champion from themeforest.
And everythime I install and activate the the plugin TS Visual Composer Extend, wich is required, the website shut down and I get the error message:
And also if I activate Mega Main Menu my logo is no longer availble and the base color is not there.
Please help me with my problem.
Hi there, dear Oliver! Hope you are well. Thank you for ourchase and your message. Our team would love to help you asap, but we need also your credentials to recognize and fix the issue. Could you please send us it in a ticket or via e-mail to my personal address? Kind regards and best wishes, Olga
Hi Olga! I am trying to use Live Composer and it will not allow to click on any of the tabs to edit the pages or its content. I purchased the page specifically for this feature. What do I do?
Hi there, dear Mable! I asked for your credentials at the ticket. Regards, Olga